Terms & Conditions

1. Acceptance of These Terms

By accessing or using this website you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, please do not use the site. We may update these terms from time to time; the version published here is the one that applies.

2. Use of the Website

You may use this website for lawful, personal, non-commercial purposes. You agree not to:

• Interfere with or disrupt the site, its servers or its security
• Attempt to gain unauthorized access to any part of the site or its systems
• Use automated tools to scrape, copy or harvest content without written permission
• Submit false, misleading or fraudulent information, including in orders or reservations
• Upload anything unlawful, defamatory, infringing or malicious

All content on this site — text, layout, graphics, logos and photography — is owned by Food House or licensed to us, and may not be reproduced without permission.

3. Online Ordering

Menu items, descriptions, availability and prices shown online are subject to change without notice. Occasionally a dish sells out after an order is placed; if that happens we will contact you to offer a substitute or a refund for that item.

An order is only confirmed once you receive confirmation from us. We reserve the right to refuse or cancel any order, including where we suspect fraud, where an item has been listed at an obviously incorrect price, or where an address falls outside our delivery area.

Estimated preparation and delivery times are estimates only and are not guaranteed.

4. Reservations

Reservations are subject to availability and are confirmed by email or phone. We hold reserved tables for 15 minutes past the booking time before releasing them.

Parties of 12 or more may be asked to select from a set menu and to confirm final numbers 24 hours in advance. Private room bookings and full buyouts may require a deposit, which is applied to the final check.

5. Payments and Pricing

All prices are shown in US dollars and exclude applicable sales tax, which is calculated at checkout. Delivery fees, where they apply, are shown before you confirm an order.

On a live site, payment would be processed by a third-party payment provider under its own terms. By submitting payment details you would confirm that you are authorized to use the payment method provided.

Gratuities are discretionary except where a service charge is clearly disclosed in advance, which we may apply automatically to parties of eight or more.

6. Cancellations and Refunds

• Reservations. Cancel or change free of charge up to two hours before your booking, or 24 hours in advance for parties of 12 or more.
• Online orders. Orders can be cancelled without charge until the kitchen begins preparation, usually within a few minutes of placing them.
• Problems with an order. Contact us within 24 hours and we will remake the item, issue a credit or refund it, at our discretion and depending on the circumstances.
• Deposits. Event deposits are refundable up to seven days before the event, unless otherwise agreed in writing.

7. Promotions and Offers

Unless expressly stated, promotions cannot be combined with other offers or discounts. Offers are subject to availability, may be withdrawn at any time, apply only at participating locations, and have no cash value.

Loyalty programme benefits are personal to the member, are not transferable and may be modified or discontinued with reasonable notice.

8. Gift Cards

Gift cards may be purchased in amounts from $25 to $500 and redeemed at any Food House location for dine-in, takeout or delivery orders. Gift cards are not redeemable for cash except where required by law, do not expire, and cannot be replaced if lost or stolen unless you can provide proof of purchase.

9. Allergens and Food Safety

Our kitchens handle wheat, soy, sesame, peanuts, tree nuts, egg, dairy, fish and shellfish daily. While we take allergies seriously and will do everything reasonable to accommodate them, we cannot guarantee that any dish is entirely free from a given allergen due to shared preparation surfaces and equipment.

Please inform a member of staff of any allergy before ordering. Guests with severe allergies should exercise their own judgment.

10. Your Responsibilities

You are responsible for the accuracy of the information you provide, including delivery addresses, contact numbers, allergy details and reservation numbers. You are responsible for keeping any account credentials confidential and for activity that takes place under them.

11. Limitation of Liability

This website is provided on an “as is” basis. To the fullest extent permitted by law, Food House disclaims all warranties, express or implied, regarding the site and its content, including accuracy, availability and fitness for a particular purpose.

To the fullest extent permitted by law, our total liability arising out of or relating to your use of this website or any order placed through it will not exceed the amount you paid for the order in question. Nothing in these terms limits liability that cannot lawfully be limited.

12. Governing Law and Contact

These terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any dispute will be brought in the state or federal courts located in New York County, New York.

Questions about these terms can be sent to:
Food House Restaurant
218 Bleecker Street, New York, NY 10014
Email: legal@foodhousedemo.com
Phone: (212) 555-0147